RETURNS & REFUNDS

• We do not offer any returns other than for those set out in the Consumer Contract Regulations.
• We are unable to offer returns on any item/s made to your specification i.e. colour, size or if you have viewed the item in our showrooms.
• Where the Consumer Contract Regulations do apply you must inform us, in writing, before delivery or within 14 working days of delivery should you wish to return any item.
• Items must not have been used and have no signs of damage.
• It is your responsibility to take care goods, we are entitled to deduct from the refund to reflect any loss in value of the goods supplied.
• You must return the goods in the original or new packaging to avoid damage in transit. Any damage, because of inappropriate packaging, will be the responsibility of the consumer.
• Items which come sealed, such as mattresses, sofa-beds, duvets, pillows and bedlinen will not be accepted for return or refund due to hygiene reasons if the packaging has been unsealed.
• Items returned to us dirty or damaged will not be refunded and you will be responsible for any additional disposal costs incurred.
• It is your responsibility to return any goods to us, we will not collect items unless by prior arrangement. We will quote on collection cost should you wish to arrange this.

Refunds (if applicable)

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

• If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
• If you have done all of this and you still have not received your refund yet, please contact us at info@scottsmammouthfoam.co.uk 

Sale items (if applicable)

• Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@scottsmammouthfoam.co.uk  to discuss the situation with a member of our team.

Our Contact Details

20 Victoria street, Burnham-on-sea TA8 1AN

info@scottsmammouthfoam.co.uk

01278 783 297